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Enterprises choose to outsource various functions for all kinds
of reasons. The payoffs that may accure can be broadly classified
on following viz. .
There has been paradigm shifts in travel industry and customers
are increasingly moving towards the internet for their travel
related services. Travel agencies and Tour Operators have to perform
the role of advisors and provide up-to-date and accurate information
to the travelers.
Outsourcing has evolved into a strategic tool for change management.
Greater emphasis is on access and speed to strengthen presence
and business needs overcome other constraints.
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service center to manage customer concerns and queries through any
medium including voice, e-mail and chat on a 24/7 basis. Manned
by people who are part of this industry and regular training enables
them to understand any intricacy in your domain to be able to deliver
the responses and service at par to the very best. e.g. customers
mailing/calling to check on their order status, customers enquiring
for information on products and services etc.
Supported by well researched and
documented content about tourist hotspots and FAQ's, all it would
require for the caller is to ask!! |
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Any data entry operation is
monitored and scrutinised while maintain highest standards of accuracy.
We follow the most rigorous and stringent quality control options.
You as a client would always have the flexibility to choose and
decide on the level of accuracy and quality control you wish to
maintain while we handle them to clear your business process. |
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- Let us help you manage fares on dual pricing
basis, backed by a analysis of the value chain members comprising
of B2B ad B2C for a dynamic display. |
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- Constant checks across various sources to
ensure that the fare quoted is competitive & get leads
to upsell & cross sell as well. Get that competitive intelligence! |
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- Forget the on and off seasons fare recalculation hassles.
Let us handle it and provide you with dynamic updates from time
to time and across seasons, schemes and promotions. |
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- Real time issuance of reservation
receipts and exchange orders and tracking the same to the
respective fulfiller, and in case of non confirmation, reissue
same to another fulfiller! |
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- Prompt invoicing sent to clients and can
also be sent again on request ,anytime later, upon providing
of the reference number. |
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- Let us manage your customer accounts and send reminders
to bills receivables. Receipt generation for online payment
against respective invoice numbers. |
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- From time to time, we will send you comprehensive reports
on fares comparisons, movements charts, hotel wise sales report,
period wise sales report, destination wise sales report, tours
wise sales report etc… Also get sales agents history and
production, client travel history records, commission tracking
reports for specific analysis |
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- 24x7 real time connection to your customers/network agents.
Customer account maintenance like updating customer reservation
status on the web, sending confirmation/ reminder mails prior
to departures etc... A live webchat assistance will give your
customers that feeling of service with a personal touch! Other
CRM related activities related to newsletter and contests will
be regular feature! |
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- Quick & decisive information related
to modifications/ cancellations and the possibility of providing
the customer with alternative arrangement is taken care of.
Wherever possible try to find out reason for cancellation and
analyse the same for management reporting! |
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Downtime is unheard of, for
our customers. Our data centers offer secure, reliable access to
the information necessary to keep your business running day and
night and equipped with appropriate servers, hardware, data communication
facilities and power backup systems. |
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Our virtual IT help-desk service
provides technical problem solution and support for your users and
clients. This includes multi-level support across a wide range of
applications, system problem resolutions connectivity, productivity
tools support, additional service requests, product usage queries,
IT operational issues and remote analysis and assistance and remote
diagnostics like resetting of passwords. |
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